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Updated: May 9, 2026

A Standardized Approach to Extra-Oral and Intra-Oral Digital Photography
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Published on: July 22, 2022

Digital transformation in general practice: Two real-world case studies.

Darran Foo1, Sean Stevens2, Max Mollenkopf3

  • 1MBBS, DRACGOG, FRACGP, MBA, GAICD, Chair, The Royal Australian College of General Practitioners Digital Health and Innovation Specific Interest Group, Sydney, NSW; Director, Grove Medical Victoria Park, Perth, WA.

Australian Journal of General Practice
|May 7, 2026
PubMed
Summary
This summary is machine-generated.

Digital transformation in Australian general practice varies. Successful implementation hinges on aligning digital strategy, infrastructure, and governance, not just specific technologies, benefiting clinician efficiency and patient care.

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Last Updated: May 9, 2026

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06:49

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Published on: July 22, 2022

Area of Science:

  • Digital Health
  • Health Informatics
  • General Practice Technology

Background:

  • Australian general practice is rapidly adopting digital health technologies.
  • Implementation strategies for these technologies are diverse.
  • This study examines two contrasting digital transformation approaches in Australian general practices.

Purpose of the Study:

  • To compare two distinct digital transformation strategies in Australian general practices.
  • To identify key factors influencing the success of digital health implementations.
  • To provide lessons for general practices undergoing digital change.

Main Methods:

  • A comparative case study of two general practices.
  • Practice A: Integration-first model with an on-premises system and compatible tools (AI scribe, automated correspondence, analytics).
  • Practice B: Product-led strategy with a cloud-based system and a unified digital ecosystem (patient portals, AI scribes, voice agents).

Main Results:

  • Both practices achieved significant reductions in administrative workload.
  • Clinician efficiency improved in both practices.
  • Patient satisfaction and safety were maintained in both settings.

Conclusions:

  • Successful digital transformation depends on strategic alignment, infrastructure, and governance, rather than solely on specific technologies.
  • Both integration-first and product-led strategies can yield positive outcomes.
  • Lessons learned offer valuable guidance for practices navigating digital change.