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Zooming Out: APS Worker Perspectives on Macro Challenges in Intake.
Joan K Davitt1, Jocelyn Brown2, Peiyuan Zhang3
1School of Social Work, University of Maryland, Baltimore, MD, USA.
Journal of Gerontological Social Work
|May 8, 2026
Summary
Adult Protective Services (APS) faces challenges in protecting vulnerable adults due to system issues. Enhancing resources, training, and policies can improve APS
Area of Science:
- Social Work
- Public Health Policy
- Gerontology
Background:
- Adult Protective Services (APS) is vital for addressing vulnerable adult abuse, neglect, and exploitation.
- Recent surges in APS reports necessitate system enhancements for effective intervention.
Purpose of the Study:
- To evaluate system-level intake challenges within APS.
- To identify caseworker and supervisor perspectives on improving APS intake and screening processes.
Main Methods:
- Qualitative evaluation using focus group methodology.
- Solicited insights from APS caseworkers and supervisors.
Main Results:
- Identified key challenges: limited resources, underdeveloped Management Information Systems (MIS), inconsistent policies, and impractical risk assessment tools.
- Caseworkers and supervisors provided perspectives on system-level intake difficulties.
Conclusions:
- Addressing resource limitations, improving MIS, standardizing policies, and refining risk tools are crucial.
- Enhanced resources, training, policy frameworks, and collaboration can strengthen APS protection for vulnerable adults.
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