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Evaluating ChatGPT's Educational Suitability for Patient Primary Care Queries
Monica Khadka1, Riya Rupareliya2, Deepali Khadka3
1University of South Florida Health Morsani College of Medicine, Tampa, FL.
Primer (Leawood, Kan.)
|May 11, 2026
Summary
ChatGPT responses to common primary care questions are mostly appropriate and informative. While readable at a college level, this AI shows potential as a supplementary patient education tool.
Area of Science:
- Medical Informatics
- Artificial Intelligence in Healthcare
- Patient Education
Background:
- ChatGPT, an AI language model, is increasingly used for online health information.
- Patient queries for primary care diagnoses are common online searches.
Purpose of the Study:
- Evaluate ChatGPT's responses for appropriateness, readability, and educational value.
- Assess AI-generated medical information for 10 common primary care conditions.
Main Methods:
- Two physicians rated ChatGPT responses for appropriateness (accuracy, comprehensiveness, clarity) on a 5-point scale.
- Readability assessed using Flesch Reading Ease and Flesch-Kincaid Grade Level.
- Educational value evaluated across basic knowledge, diagnosis, treatment, and prevention.
Main Results:
- 92.5% of ChatGPT responses were deemed appropriate by both reviewers.
- Appropriateness was highest for basic knowledge compared to diagnosis, treatment, or prevention.
- Responses indicated a college graduate reading level (mean FRE 25.64, median FKGL 12.61).
Conclusions:
- ChatGPT responses are largely appropriate for patient health queries.
- The AI demonstrates potential as a supplementary tool for patient health education.
- Further research may explore AI's role in primary care information dissemination.
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