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Effectiveness of a Web-Based Communication Education Program in Improving Knowledge and Self-Efficacy in Family
Ching-Hui Hsiao1, Yu-Ting Chen2, Wann-Yun Shieh3
1Department of Nursing, Meiho University, Pingtung, Taiwan.
Background:
Effective communication between family members and nursing home residents is vital. However, limited research has been conducted, especially in Asia, regarding the effectiveness of web-based communication programs in improving the communication efficacy of family members of nursing home residents.
Purpose:
In this quasi-experimental study, the effectiveness of a 4-week, nurse-led web-based communication education program (WBCEP) was evaluated in terms of improving the communication skills-related knowledge and self-efficacy of the family members of nursing home residents.
Methods:
A total of 68 family members of older adult residents of medium-sized facilities (30 < n < 90) were enrolled as participants. The experimental group ( n = 34) participated i n the WBCEP, while the control group ( n = 34) did not. Data were collected at baseline and at 1 and 2 months after baseline. Generalized estimating equations were used to analyze the longitudinal effectiveness of the program.
Results:
The experimental group improved significantly more in both communication skills knowledge and self-efficacy scores, including lagged effects, than the control group. Moreover, the experimental group reported high levels of learning satisfaction.
Conclusions/Implications For Practice:
The innovative nurse-led WBCEP implemented in this study was shown to be effective in enhancing communication skills knowledge and self-efficacy in family members of nursing home residents, contributing to overall efforts to improve family-centered care.
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