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Developing a Guideline for IT Outage Management in Hospitals: A Practice-Oriented Approach
Annika Hering1, Christof Seggewies2, Franziska Jahn3
1Research Centre for Health and Social Informatics, Osnabrück University of Applied Sciences, Germany.
Abstract:
Hospitals are increasingly dependent on interconnected digital infrastructures, which are essential for clinical and administrative operations. Outages of IT systems can significantly jeopardize patient care and impact business continuity. While frameworks provide methodological guidance for IT outage management, their practical implementation remains challenging. Therefore, this work presents a Minimum Viable Product (MVP) guideline developed through an iterative design process. It is structured according to different time phases, processes, governance structures, and tools for dealing with an IT outage in hospitals.
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