Development of a Real-Time Operative System on RTOS Dashboard for Risk Management in Hospitals: A Case Study at...

Risk management is an essential aspect to patient safety, nevertheless many hospitals burden with delayed reporting, limited data accessibility, and insufficient analytical tools. Kalasin Hospital reported 37.3% unresolved incidents and an average reporting delay of 4.52 hours for high-severity risks (G/H/I). This study employed an innovative dashboard technology as real-time operative system; RTOS to enhance efficiency and timeliness in risk management.

the research aimed to develop a dashboard technology system as RTOS for hospital risk management Methodology: Research and development (R&D) method was involved 50 purposively selected participants (Executives, Risk officers, Medical staff). Tools included interviews, focus groups, needs assessments, the developed dashboard (built on Google Data Studio with LINE Notify integration), and evaluation questionnaires. Data were analyzed using content analysis, descriptive statistics, and paired t-tests at p-value < 0.05.

This research founded the developed dashboard system (using Google Data Studio connected to the Ponglang NRLS database and the LINE Notify alert system), And post-implementation, mean reporting time for G/H/I risks decreased from 4.52 to 1.18 hours (73.33%), on-time reporting rose from 35.20% to 87.50%, and data access time dropped from 12.8 to 2.3 minutes (82.03%). User satisfaction increased from 2.85 to 4.32 (51.58%).

Applying the R&D with ADDIE model enabled the creation of a user centered RTOS dashboard that improved timeliness, data accessibility, and risk response.

Expand dashboard use to other hospitals, standardize automated alerts, integrate AI for predictive analytics, and implement structured change management and training programs.