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Related Concept Videos

Dimensions of Health and Illness01:21

Dimensions of Health and Illness

The factors influencing the health-illness continuum can be internal or external and may or may not be under conscious control. They are related to the following eight human dimensions, and each dimension is interrelated to one other.
Models of Health Promotion and Illness Prevention I01:25

Models of Health Promotion and Illness Prevention I

A model is a theoretical way to understand a concept or an idea. Models can overcome barriers to health regardless of diverse economic and cultural backgrounds. In addition, models make the task easier by providing different ways to approach complex issues. There are two major health promotion models: the health belief model and the health promotion model.
The health belief model (HBM) attempts to predict health-related behavior in specific belief patterns. According to the HBM, a person's...
Models of Health Promotion and Illness Prevention II01:18

Models of Health Promotion and Illness Prevention II

The person's health status fluctuates continually, varying from being in good health to becoming ill and returning to being healthy. To understand the concept of illness prevention, there are two models. First, the health-illness continuum model is a graphic representation of an individual's wellness. It states that a person is considered healthy in the absence of physical disease and the presence of good emotional health.
The agent-host-environment model states that disease results from...
Concepts of Health and Illness01:29

Concepts of Health and Illness

Health is a condition of the body, mind, and spirit where an individual remains free from illness. Similarly, wellness is an active state, including living a lifestyle that promotes physical, mental, and emotional health. Physical health is critical for the overall well-being and can be affected by lifestyle, activity level, diet, and behavior. The highest attainable standard of health is a fundamental and universal human right. Consider Lisa, a fifteen-year-old born with congenital...
Health Information Technology and Healthcare Information System01:30

Health Information Technology and Healthcare Information System

Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Purpose of Health Records II01:19

Purpose of Health Records II

Health records serve various essential purposes in the healthcare system. Here are some key purposes:

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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Published on: February 16, 2011

Designing the Thinking: Reimaging Health Informatics via Journey Maps and Personas.

Amanda L Joseph1,2, Amy Price3,4, Carolyn Petersen5

  • 1School of Health Information Science, University of Victoria, Canada.

Studies in Health Technology and Informatics
|May 23, 2026
PubMed
Summary

Personas and patient journey maps can enhance human-centered healthcare but are underutilized. This review explores their use in framing patient and provider experiences, finding their potential in health informatics largely untapped.

Keywords:
Journey maphealth informaticshuman-centered designpersona

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Area of Science:

  • Healthcare delivery
  • Health informatics
  • Human-centered design

Background:

  • Personas and patient journey maps offer potential for improving human-centered care and technology design.
  • Despite their promise, these tools are significantly underutilized in global healthcare settings.
  • Existing literature often lacks a comprehensive overview of their application across diverse healthcare roles.

Purpose of the Study:

  • To conduct a scoping review of how personas and patient journey maps are utilized in healthcare.
  • To identify and synthesize current applications of these tools in framing patient and provider experiences.
  • To highlight the unexplored potential of these methods within health informatics.

Main Methods:

  • A scoping review methodology was employed to systematically search and synthesize relevant literature.
  • The review focused on studies describing the use of personas and patient journey maps in healthcare contexts.
  • A composite persona and journey map were developed based on medical student narratives as a case illustration.

Main Results:

  • Personas and patient journey maps have been applied to understand experiences of patients, caregivers, nurses, and physicians.
  • The review identified heterogeneous findings regarding the implementation and impact of these tools.
  • A specific example illustrates their application in understanding the challenges faced by medical students managing illness and academic demands.

Conclusions:

  • Personas and patient journey maps show promise for enhancing human-centered healthcare delivery and design.
  • Their utility is currently underexplored, particularly within the field of health informatics.
  • Further research and implementation are needed to fully leverage these tools for improved healthcare outcomes and technology design.