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Exploring Patient-Facing Staff Perspectives on Digital Consent Management: Insights from the CONSENT Project
Panos Bonotis1, Anastasia Terzi1, Pantelis Angelidis1
1Department of Electrical and Computer Engineering, University of Western Macedonia.
Abstract:
Digital consent workflows remain complex in healthcare, affecting transparency, efficiency, and patient comprehension. As part of the CONSENT project, which develops an AI-enabled dynamic consent platform, this study explored how patient-facing staff experience current consent processes. Two qualitative focus groups were conducted with healthcare professionals and hospital reception staff. Thematic analysis revealed five key themes: (1) fragmented workflows, (2) administrative burden, (3) limited patient understanding, (4) conditional trust in digital tools, and (5) desired features for improved systems.
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