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Evaluation of Consumer Barriers to the Adoption of the Single Front Door
Adeola Bamgboje-Ayodele1,2, Monique Hines1,2, Kavisha Shah1
1Faculty of Medicine and Health, University of Sydney, Australia.
Abstract:
With rising demand for healthcare, and limited resources, many health services have developed single front door (SFD) models using a hotline and/or web portal to aid clinical triage and reduce emergency department visit. This study aimed to explore barriers to the adoption of the SFD from the patients' perspective. Whilst interviews are ongoing, we found that key barriers included limited consumer awareness, limited health literacy and limited digital literacy. We also found that consumer perceptions of timeliness and their level of digital literacy impacted their preference for an SFD channel. Overall, we recommend designing simplified information about the SFD for consumers and developing targeted awareness campaigns to drive uptake.
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