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Burnout Risk Among Providers of an Integrated Care Program Supporting Transitions Between the Hospital and Home: A
Juma Orach1, Aysha Afzaal1, Aman Bathla1
1Toronto General Hospital Research Institute, University Health Network, Toronto, ON M5G 2C4, Canada.
Summary
Healthcare providers in integrated care programs (ICPs) experience low-to-moderate burnout. Teamwork and patient impact are protective factors, while under-appreciation contributes to depersonalization.
Area of Science:
- Healthcare Management
- Occupational Health
- Patient Care Coordination
Background:
- Integrated care programs (ICPs) improve patient experiences but provider well-being is under-researched.
- Understanding healthcare provider experiences in ICPs is crucial for program sustainability.
Purpose of the Study:
- To evaluate burnout levels and experiences among healthcare providers in an integrated care program.
- To identify factors influencing burnout in providers facilitating hospital-to-home transitions.
Main Methods:
- Mixed-methods evaluation using cross-sectional surveys (Maslach Burnout Inventory) and semi-structured interviews.
- Survey data from 28 ICP providers and interview data from 20 staff members.
Main Results:
- Overall burnout was low-to-moderate, characterized by low emotional exhaustion, moderate depersonalization, and high personal achievement.
- Teamwork was identified as a key factor protecting against emotional exhaustion.
- Perceived under-appreciation was linked to depersonalization, potentially mitigated by team support.
Conclusions:
- Healthcare providers in this ICP setting report manageable burnout levels.
- Team dynamics and perceived appreciation significantly influence provider well-being.
- Further research into contextual factors is needed to optimize provider experiences in ICPs.
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