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Multidisciplinary analysis of teamwork in orthopaedic trauma: How do expectations differ from reality in the
Minnie Menezes1, Portia Kalun2, Cari Whyne1
1Holland Bone and Joint Program, Sunnybrook Research Institute, 2075 Bayview Ave., Toronto, ON M4N 3M5, Canada; Institute of Biomedical Engineering, University of Toronto, 170 College St. Room 322, Toronto, ON M5S 3E3, Canada.
Background:
Surgical teamwork is widely recognized as a cornerstone of patient safety and care quality, yet the realities of operating room (OR) collaboration often differ from the expectations codified in policies, protocols, and training models. This study aimed to explore how surgical teams navigate the realities of intraoperative care during hip fracture fixation, using the human factors work-as-imagined versus work-as-done framework.
Methods:
This study was conducted at a teaching hospital and Level 1 trauma centre in Canada and focused on individuals who work in a high-volume orthopaedic trauma OR. An ethnographic approach facilitated a deep exploration of the culture of the OR and a better understanding of surgical team members' lived experiences. Semi-structured interviews were conducted with surgeons, anesthesiologists, nurses, and radiation technologists (RTs). The interview data were analyzed using thematic analysis with primarily inductive coding; this allowed the insights from the experts to be identified organically, using their own words. A work-as-done versus work-as-imagined framework was used to compare and contrast tensions within the data.
Results:
Our themes highlighted key mismatches in expectations related to teaching, communication, team functioning, patient care, and the role of RTs in the OR. While participants emphasized psychological safety, clear communication, and collaboration as ideals, many described hierarchical barriers, inconsistent team familiarity, and exclusionary cultural norms that undermined these goals. RTs, in particular, experienced dissonance between their technical importance and their social marginalization within the OR team.
Conclusions:
Our findings illuminate how informal norms and interpersonal dynamics shape surgical teamwork in ways that are not aligned with team expectations. This study offers a nuanced, ethnographic contribution to the literature on multidisciplinary collaborations and OR team culture, and provides actionable insight for fostering more inclusive, adaptive, and psychologically safe OR cultures. Ultimately, aligning work-as-imagined with work-as-done is critical for improving collaboration and patient care in complex surgical environments.
