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Dietitian reflections on video consultations: a descriptive qualitative study.
Sarah Persson1,2, Karin Danielsson3, Petra Rydén4
1Department of Food, Nutrition and Culinary Science, Umeå University, Universitetstorget 4, Umeå, 901 87, Sweden. sarah.persson@umu.se.
BMC Health Services Research
|May 29, 2026
Summary
Registered dietitians find video consultations improve healthcare access and flexibility, but prefer in-person visits for physical assessments or when patients lack digital skills. Decisions involve balancing equity, effectiveness, and patient needs.
Area of Science:
- Healthcare delivery
- Digital health
- Telemedicine
Background:
- Healthcare is shifting towards video consultations, especially beneficial for professionals serving remote areas.
- Ensuring care quality during this transition is crucial for healthcare professionals.
Purpose of the Study:
- To explore how registered dietitians reason about using video consultations.
- To inform decisions regarding video consultation implementation in healthcare practice.
Main Methods:
- Digital interviews were conducted with nine registered dietitians.
- Data analysis used reflexive thematic analysis with a patient-centered healthcare access framework.
Main Results:
- Video consultations were seen to enhance flexibility and access, though not for all patients or care stages.
- Dietitians prioritized equity and effectiveness but preferred face-to-face consultations for physical assessments or low digital literacy patients.
- Decision-making was influenced by personal preferences, organizational structures, and policy frameworks.
Conclusions:
- Perceived benefits and limitations of video consultations depend on the simultaneous consideration of various care delivery aspects.
- Future research should focus on supporting healthcare professionals in patient involvement and navigating complex policy and contextual demands.
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