Implementing Artificial Intelligence-Enabled Ambient Documentation Technology for Ambulatory Clinicians: An...

Artificial intelligence (AI)-enabled "ambient" documentation may reduce clinician administrative burdens and improve care delivery, but implementation in clinical practice is complex.

To evaluate the implementation of commercially available ambient documentation tools in multi-specialty ambulatory clinical workflows at an academic medical center.

A large urban academic health system in New York City.

Ninety-seven ambulatory clinicians across specialties.

A multidisciplinary team conducted a 6-month proof-of-concept structured evaluation of two commercially available ambient documentation tools through initial vendor evaluations, technical review and integration with the electronic health record (EHR), clinician training and onboarding, implementation and technical support, and structured evaluation based on objective and key results (OKR) metrics. A single-group, pre-post evaluation of the impact of the tools on clinician EHR-based efficiency was conducted on a subset of participating clinicians.

Compared to the 3-month period immediately prior to initiating the ambient trial, clinicians experienced a 0.35-min-per-note and a 2.07-min-per-day reduction in documentation time. "Vendor B" showed higher utilization rates and superior user experience compared to "Vendor A." Implementation challenges included workflow integration, training resource requirements, data interoperability and analytics, and ongoing technical support needs.

Ambient documentation shows promise in reducing documentation burden, but its success depends on technical stability and integration, product fit and support for clinicians, and adequate implementation resourcing. A multidisciplinary approach with clear metrics, strong vendor partnership and executive sponsorship, and ongoing technical support enables scalability.