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Healthcare Practitioners' Satisfaction with Ministry of Health Electronic Programs in Primary Healthcare Centers in

Bander A Alasmari¹, Majed M AlSaleh¹, Abdullah Saeed²

¹Consultant Family medicine, Aseer Health Cluster.

Saudi Medical Journal

|June 4, 2026

Abstract

Objective:

This study assessed the satisfaction of health care providers with MOH electronic programs in Abha primary care centers and identified key drivers of user satisfaction.

Methods:

Cross sectional survey of 152 physicians 48.7, nurses 27.0, allied health staff 21.1 and lab technicians 3.3 from May to July 2025. Participants had to be using MOH electronic systems daily. Descriptive stats and Spearman correlations examine links between satisfaction and system features.

Results:

Among 152 respondents 98.7 used at least one MOH program daily.Raqim was most used 89.5. Overall, 11.2 were very satisfied, 44.1 satisfied, 28.3 neutral, and 16.4 dissatisfied. Significant drivers were system efficiency 53.3 rated efficient, technical support quality 48.7 satisfied, and ease of use 67.1 easy very easy. 55.9 reported frequent technical problems, 61.8 cited system downtime, and 53.3 lacked adequate training.

Conclusion:

While MOH electronic programs are widely adopted, performance, interface usability, technical support, and training need to improve. Addressing system reliability, boosting support, and strengthening user training are key to reaping benefits of digital health transformation in Saudi Arabia s healthcare sector.

Keywords:

EMR Electronic health records Health informatics Primary healthcare Saudi Arabia User satisfaction

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