Evaluating autovoice as a patient support tool in MRI: Insights from service users

Magnetic Resonance Imaging can be a challenging experience for many, despite improvements in scanner design and acquisition speed. A key area of importance to patients is communication about what is happening throughout their scan experience, which can be overlooked in increasingly busy departments. With the new scanner technology available in this community diagnostic centre, there is an updated autovoice function that automatically provides the patient with an update on the expected scan duration.

A post-scan survey was administered to patients attending for MRI scanning. Open and closed questions were used to explore patients' views on the usefulness of this autovoice functionality and to better understand how it was received and how it influenced their experience.

A total of 313 questionnaires were collected during the two-month period. Most participants perceived the autovoice prompt as useful, with one in five patients preferring the auto prompt over that of a radiographer, and the majority having no preference either way (68%). Entry into the scanner and preference for the delivery of information during the scan were not significant (p = 0.054), with no strong preference one way or the other, although a greater number of headfirst opted for autovoice. Age was not significant (p = 0.063), but those aged 50 years or less showed a greater preference for autovoice than those over 50. Those reporting heightened perceived anxiety on the day suggested greater benefit from the autovoice during the examination. Content analysis of the survey responses indicates a generally positive experience and response towards the autovoice, with some criticisms and suggestions for improvement highlighted.

The feedback underscores the importance of clear communication, time awareness, and supportive staff in improving the patient experience during scans. For many, automated systems seem to be perceived as beneficial, offering consistent information, helping them anticipate what to expect, and reducing the likelihood of miscommunication or omission.

Findings from this evaluation indicate that patients generally report a positive MRI experience, with the integration of autovoice prompts contributing meaningfully to their sense of communication and reassurance.

MRI scans can be stressful, and clear communication during the scan is important for patient comfort. This study asked people to complete a survey after their MRI scan to understand their views on an automated voice system that gives updates about scan timing. This study found that most people felt the automated messages were helpful, especially those who felt more anxious, and many had no strong preference between automated messages and staff communication. This matters because improving how information is shared during scans can help people feel more reassured and improve their overall experience.