Patient perspectives on clinicians' use of ambient AI scribes

This study assessed over 2000 patient perspectives on the use of ambient AI scribes in outpatient visits.

This prospective quality improvement study was conducted at Stanford Health Care between May and July 2025. Outcome measures included patient perceived helpfulness of ambient AI scribes and patient interest in future use.

Among 2202 survey respondents, 70.1% patients found the ambient AI scribe helpful and 73.6% preferred future use of ambient AI scribes. Small but statistically significant differences were observed across gender, age, and race.

In an evaluation of patient perceptions of an ambient AI scribe integrated into clinical practice, the majority of patients who had experienced the technology found it acceptable, and most found the tool helpful and desired use with future visits.

These results suggest that ambient AI scribes may be acceptable to many patients in clinical practice. Further research is needed to inform patient-centered design and workflow improvements.