Care Partner's Experience with Care Received in the Emergency Department

Area of Science:

• Gerontology
• Health Services Research
• Patient Experience

Background:

• Patient satisfaction is a critical indicator of high-quality healthcare.
• Existing research highlights links between patient satisfaction and improved patient/hospital outcomes.
• The role and experiences of care partners in healthcare settings are under-explored.

Purpose of the Study:

• To investigate the experiences of care partners for older patients who fall and present to the emergency department (ED).
• To understand the perspective of care partners within the patient work system.

Main Methods:

• Qualitative examination of care partner experiences.
• Focus on older patients presenting to the ED with falls.

Main Results:

• Analysis of care partner experiences is ongoing.
• Preliminary findings will illuminate the care partner's role and perceptions.

Conclusions:

• Further research is needed to fully understand the care partner's journey.
• Incorporating care partner perspectives can enhance patient-centered care models.