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When Care Becomes Digital: Shared Experiences in Psychiatric Nursing-A Phenomenological Study
1Department of Nursing, Faculty of Health Sciences, Muş Alparslan University, Mus, Turkey.
Journal of Psychiatric and Mental Health Nursing
|June 15, 2026
Summary
Digitalization in psychiatric care impacts nurses and patients, altering professional identity and the therapeutic relationship. Concerns arise regarding trust, privacy, and a shift towards technical rather than relational care.
Area of Science:
- Psychiatric Nursing
- Digital Health
- Qualitative Research
Background:
- Digitalization, particularly electronic health records, is increasingly integrated into healthcare.
- Understanding the user experience of these technologies is crucial for effective implementation.
Purpose of the Study:
- To explore the experiences of psychiatric nurses and patients with digitalization in a Turkish state hospital.
- To examine the influence of digital tools on professional identity, therapeutic relationships, and ethical responsibilities.
Main Methods:
- Qualitative, phenomenologically informed approach.
- Semi-structured interviews with 16 psychiatric nurses and 14 patients.
- Analysis using Colaizzi's seven-step descriptive phenomenological method.
Main Results:
- Digitalization was linked to increased efficiency but also to more technical care and reduced empathic engagement.
- Key themes included 'Identity Under the Pressure of Digitalisation,' 'The Fragility of the Therapeutic Relationship,' and 'The Digital Trust Paradox.'
- Participants reported concerns about privacy, surveillance, and a perceived shift from relational to technical care.
Conclusions:
- Digitalization in psychiatric nursing extends beyond technical efficiency, affecting professional identity and therapeutic relationships.
- Screen-mediated care may limit empathic engagement and alter the therapeutic relationship.
- Ethical considerations regarding digital trust, privacy, and surveillance are paramount in implementing digital systems.
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