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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...

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Using Social Media Listening to Understand the Pressure Injury Experience: A Qualitative Descriptive Study.

Jessica Zihui Song1,2, Isabel Tsang1, Parthena Mouratidis3

  • 1KITE Research Institute, Toronto Rehabilitation Institute, University Health Network, Toronto, ON, Canada.

JMIR Nursing
|June 16, 2026
PubMed
Summary

Social media listening (SML) reveals the significant challenges and unmet needs of individuals with pressure injuries (PIs) and their caregivers. This approach offers unique insights into personal impacts and care requirements, emphasizing the need for improved person-centered care strategies.

Keywords:
bedsorecaregiverpressure injurypressure ulcersocial mediasocial media listening

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Area of Science:

  • Medical Social Sciences
  • Public Health
  • Digital Health

Background:

  • Pressure injuries (PIs) are a common, burdensome complication for individuals with limited mobility or sensation and their caregivers.
  • Social media listening (SML) offers a valuable tool to capture real-world, firsthand experiences of individuals living with PIs.
  • These candid accounts provide insights often irreproducible through traditional controlled studies.

Purpose of the Study:

  • To capture the candid experiences of individuals with PIs and their caregivers using social media.
  • To understand the challenges, needs, and emotions associated with living with or caring for someone with a PI.

Main Methods:

  • A qualitative descriptive analysis was conducted using social media listening (SML).
  • Posts from X (formerly Twitter), Reddit, and YouTube (January-December 2022) were compiled and screened.
  • Inductive content analysis was used to code and analyze relevant posts by independent reviewers.

Main Results:

  • 666 relevant posts from 498 unique users were analyzed, primarily from the US, UK, and Canada.
  • PIs frequently occurred in hospitals due to perceived inadequate care; local wound care was a common management strategy.
  • Key themes included challenges (personal impact, poor treatment quality), needs (healthcare, education, social support), and emotions (anger, sadness).

Conclusions:

  • SML provides candid, global insights into the experiences, challenges, and needs of individuals with PIs and caregivers.
  • Lived experiences highlight significant negative personal impacts and barriers to appropriate PI care.
  • Clinicians and policymakers should focus on person-centered care to address identified challenges and needs.