Related Experiment Videos
Human-AI Interaction in High-Stakes Contexts: Child Welfare Professionals' Perceptions of AI Integration
1Department of Guidance and Counseling Psychology, Ibn Haldun University, Başakşehir.
Purpose:
Understanding professionals' early perceptions of artificial intelligence (AI) is particularly critical in high-stakes contexts, where decisions carry ethical and legal consequences. Such perceptions can help clarify acceptable-use boundaries, identify conditions for trustworthy AI integration, and inform human-centered system design. Most prior research examines attitudes after organizational implementation, leaving professionals' perceptions in such settings underexplored. This study addresses this gap by exploring child welfare professionals' perceptions of AI in a context where individual-level use exists without formal institutional systems.
Materials And Methods:
Semi-structured interviews were conducted with 23 child welfare professionals in Turkey. Data were analyzed using reflexive thematic analysis in MAXQDA, within an abductive analytic approach informed by the Unified Theory of Acceptance and Use of Technology.
Results:
Participants viewed AI as useful for administrative and problem-solving tasks but expressed concerns about cognitive dependence and emotional unease. They drew firm boundaries around AI's role in decision-making, emphasizing that ethical reasoning and context-sensitive judgment must remain human-led. Participants also identified organizational implications of AI adoption, including the need for institutional infrastructure and professional training.
Discussion:
These findings suggest that AI acceptance in high-stakes human services is shaped not only by perceived usefulness but also by ethical concerns, professional values, and the perceived necessity of preserving human judgment. This underscores the importance of context-sensitive approaches to AI integration in child welfare.
Conclusion:
Responsible AI integration in child welfare requires sustained collaboration among practitioners, organizations, and policymakers. The study offers practical implications for frontline practitioners, organizational administrators, and national policy development.
