Related Experiment Video
Updated: Jun 20, 2026
05:21
Characterization of the Sense of Agency over the Actions of Neural-machine Interface-operated Prostheses
Published on: January 7, 2019
Guide robots' acceptance in organizations: user self-efficacy and robots' organizational value
Kristel Marmor1, Janika Leoste1,2, Mati Heidmets3
1Tallinn University of Technology, IT College, Tallinn, Estonia.
Frontiers in Robotics and AI
|June 19, 2026
Summary
Guide robot (GR) user self-efficacy is higher with prior robot experience but lower in uncontrolled settings. Integrating GRs requires addressing technical, user, and organizational barriers for successful deployment.
Area of Science:
- Human-robot interaction
- Organizational psychology
- Service robotics
Background:
- Guide robots (GRs) are increasingly explored for integration into various organizational workflows.
- Assessing user self-efficacy is crucial for understanding adoption and effective use of new technologies like GRs.
Purpose of the Study:
- To explore the self-efficacy of guide robot (GR) users.
- To evaluate the value and identify barriers of integrating GRs into organizational workflows.
- To develop a framework for successful GR deployment in service organizations.
Main Methods:
- A two-stage study conducted in Estonia.
- Preliminary quantitative pilot study using the Guide Robot User Self-Efficacy Scale (GRUSES).
- Semi-structured interviews with GR end users, administrators, and distributors.
Main Results:
- Prior robot experience correlated with higher user self-efficacy; age and gender were not significant factors.
- User self-efficacy was lower in uncontrolled real-life scenarios compared to controlled settings.
- Identified technical, user-related, and organizational barriers hindering GR integration into daily workflows.
Conclusions:
- Propose an exploratory three-actor framework: robot capability, user readiness, and organizational readiness.
- Provide recommendations for effective guide-robot deployment in service organizations.
- GRUSES instrument is under development; survey results are exploratory and hypothesis-generating.
Related Concept Videos
01:29Self-Efficacy
Self-efficacy is the belief in one's capacity to organize and execute actions necessary to manage prospective situations. This belief significantly influences how individuals approach goals, tasks, and challenges across different domains of life.Psychological and Educational ImpactsIndividuals with strong self-efficacy are more resilient in the face of difficulties. They are more likely to adopt effective problem-solving strategies, persist through obstacles, and regulate emotions such as...
01:23Carl Rogers' Humanistic Perspective on Personality
Carl Rogers, a key figure in humanistic psychology, believed that individuals possess an innate potential for growth and fulfillment. According to his model of personality, three significant components define an individual: the organism, the self, and conditions of worth.
The organism refers to an individual's inherent blueprint, which Rogers saw as innately positive and directed toward helping others, unlike Freud's view of the id as driven by base impulses. The self is a person's...
The organism refers to an individual's inherent blueprint, which Rogers saw as innately positive and directed toward helping others, unlike Freud's view of the id as driven by base impulses. The self is a person's...
01:27Need for Self-Esteem
The human need for self-esteem has long intrigued psychologists, leading to the development of several theories that explore its evolutionary and functional significance. Among the most influential are the sociometer, hierometer, and terror management theories. Each offers a unique perspective on why people strive for self-worth and how it shapes behavior and social interaction.Sociometer TheoryAccording to sociometer theory, self-esteem functions as an internal gauge of social acceptance. It...
00:52Social Proof
Social proof is a form of persuasion based on comparison and conformity. People compare their behavior and actions to what others are doing and will change to conform to do what their peers do.
02:16Stereotype Content Model
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence categorization, a person will feel...
01:29Self-Serving Bias
Self-serving bias is a cognitive phenomenon in which individuals attribute positive outcomes to internal factors such as their abilities, intelligence, or effort while attributing negative outcomes to external circumstances. This cognitive distortion helps maintain self-esteem but can also impede objective self-assessment.Theoretical Explanations of Self-Serving BiasTwo primary theories explain the self-serving bias: the cognitive explanation and the motivational explanation.The cognitive...