AI cannot fix a broken claims paradigm

We read with interest a feature article on AJMC.com, titled "AI Seen as Key to Reducing Health Care Claim Denials, Survey Finds," that highlighted the anticipated impact of artificial intelligence (AI) on the claims process. According to Steinzor et al, claim denials are climbing due to data inaccuracies, staffing shortages, fragmented eligibility systems, and outdated technology, pushing providers to prioritize denial reduction. The authors asserted that economic pressures and declining collections are intensifying the demand for faster, cleaner claims processing. Although most providers believe AI can strengthen the claims life cycle, adoption generally remains low. The main concerns center around accuracy, compliance, and training. As policies and payer rules change, providers are forced to adjust, with some turning to AI-driven solutions in the hopes of stabilizing financial performance and streamlining operations. We assert that AI on its own cannot fix a broken claims paradigm.