Understanding Platelet Donor Experience in Greece: Satisfaction Drivers, Service Gaps, and Implications for Service...

Area of Science:

• Transfusion Medicine
• Health Services Research

Background:

• Limited research exists on platelet donor satisfaction, particularly in Greece.
• Understanding donor experience is vital for maintaining a stable blood supply.

Purpose of the Study:

• To evaluate platelet donor satisfaction in Greece for the first time.
• To identify key factors influencing donor experience in apheresis services.

Main Methods:

• Cross-sectional survey of 120 platelet donors in Attica, Greece.
• Utilized an adapted Greek version of the Blood Donor Satisfaction Questionnaire (BDSQ).
• Assessed satisfaction across access/convenience, technical, and interpersonal aspects.

Main Results:

• Overall high donor satisfaction, particularly with interpersonal aspects (staff politeness, respect).
• Positive ratings for technical aspects (hygiene, safety, competence).
• Moderate satisfaction with access and convenience, citing staff shortages and long waits.

Conclusions:

• Interpersonal care is a strong driver of platelet donor satisfaction.
• Operational improvements in access and convenience are needed to enhance donor retention.
• Addressing staff shortages and wait times can boost overall donor experience.