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  1. Home
  3. Developing An Automated Text Message Program In The Emergency Department.
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  3. Developing An Automated Text Message Program In The Emergency Department.

Related Experiment Video

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

Developing an Automated Text Message Program in the Emergency Department.

Meylakh Barshay1, Jared S Anderson2

  • 1The Warren Alpert Medical School of Brown University, Providence, Rhode Island.

Rhode Island Medical Journal (2013)
|June 25, 2026

View abstract on PubMed

Summary
This summary is machine-generated.

Automated text messaging (SMS) in emergency departments (EDs) is feasible and well-received by patients. This pilot study shows SMS can improve patient communication and experience during ED visits.

Keywords:
Emergency DepartmentInformaticsPatient CommunicationQuality ImprovementText Messaging

More Related Videos

A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings
06:59

A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings

Published on: November 9, 2016

Related Experiment Videos

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings
06:59

A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings

Published on: November 9, 2016

Area of Science:

  • Health Informatics
  • Patient Experience
  • Emergency Medicine

Background:

  • Emergency departments (EDs) face challenges like long waits and poor communication, leading to patient dissatisfaction.
  • Automated Short Message Service (SMS) can enhance transparency and address patient concerns during ED visits.
  • This pilot study assessed the feasibility of an automated SMS program in an ED setting.

Purpose of the Study:

  • To evaluate the feasibility of implementing a fully automated SMS communication program in an emergency department.
  • To describe the design and implementation of the automated SMS system.
  • To gather initial patient feedback on the utility of SMS in the ED.

Main Methods:

  • Developed SMS content and logic through patient interviews and multidisciplinary team input.
  • Integrated messages with electronic health record (EHR) events for automatic triggering.
  • Collected enrollment and anonymous post-visit survey data from adult patients over 15 months.

    • Main Results:

    • Implemented 13 automated messages, with 9.6% of eligible patients enrolling.
    • 89.7% of survey respondents desired text message updates during their ED visit.
    • The most requested update was "tests/procedures pending" (65.4%).

    Conclusions:

    • A fully automated ED SMS communication program is technically feasible and positively received.
    • Future research should focus on increasing enrollment and engagement.
    • Further studies are needed to assess impact on patient experience and applicability in other settings.