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Linking Perceived Hospital-Generated Content to Psychological Well-Being Through Integrated Cognitive and Emotional
Audrey Hamdoyo1, Ferdi Antonio1, Janeline Rivana Sefty Tengor1
1Department of Hospital Administration, Pelita Harapan University, Jakarta 12930, Indonesia.
Background:
Hospital-generated digital health content (HGC) represents an emerging psychosocial influence on young adults' internalizing trajectories. This study examined how perceived HGC variables may associate with psychological well-being (PWB) through cognitive-behavioral and affective mediators, with neuroticism (NEU) moderating these associations.
Methods:
In a cross-sectional online survey, 248 Indonesian respondents (born 1997-2012) who regularly consumed HGC completed validated and adapted instruments. The data were analyzed using PLS-SEM.
Results:
Perceptions of HGC function as key social-cognitive correlates of PWB in emerging adults. Perceived scientific reliability (PSR) and peace of mind (PEM) are positively associated with digital health literacy (DHL), cyberchondria resilience (CYR), and emotional regulation strategies (ERS). Conversely, humanizing value (HMV) is linked with a potential "comfort-without-competence" trajectory. The CYR construct emerged as the primary mediating mechanism for PWB, whereas NEU was found to weaken the positive association between DHL and PWB.
Conclusion:
These results suggest that HGC is associated with enhanced PWB by facilitating information competence, reducing compulsive health-seeking, and supporting emotional regulation, though emotionally warm formats may be linked with lower literacy development. The personality trait NEU selectively moderates cognitive pathways while leaving affective and behavioral pathways intact, suggesting a need for risk-stratified approaches. By providing clinically screened content that integrates cognitive-behavioral scaffolding, healthcare institutions can support early psychological prevention and self-regulation.
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