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Do technologies distract users? Investigating technology experience vs. user wellbeing.

Abdul Waheed Siyal1, Ren Lei1

  • 1School of Digital Economics and Management, Wuxi University, Wuxi, China.

Frontiers in Psychology
|June 26, 2026
PubMed
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Parallel communications in digital transformation create time pressure and distractions, negatively impacting the technology consumption experience. This hinders users from returning to tasks with the same focus and efficiency.

Area of Science:

  • Information Systems
  • Human-Computer Interaction
  • Digital Transformation

Background:

  • Digital transformation offers convenience but introduces complexities like technology interruption and distraction.
  • Individuals often receive multiple communications during technology use, leading to task switching.
  • Existing research on the disruptive effects of communication technologies on user experience is limited.

Purpose of the Study:

  • To investigate the disruptive role of parallel communications in technology consumption experiences.
  • To examine how parallel communications impact time constraints and distractions.
  • To understand the behavioral consequences of these disruptions on user experience.

Main Methods:

  • The study employed two experiments to analyze the effects of parallel communications.
Keywords:
digital transformationdistractionsparallel communicationstechnology consumption experiencetime pressure

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Evaluating Usability Aspects of a Mixed Reality Solution for Immersive Analytics in Industry 4.0 Scenarios

Published on: October 6, 2020

  • SmartPLS was utilized for data analysis.
  • Study 1 focused on time constraints, while Study 2 examined distractions and task deterioration.

    • Main Results:

    • Parallel communications were found to induce both distractions and time pressure.
    • Individuals experienced technology differently under time constraints or distraction.
    • Returning to the original task became difficult, impairing flow, pace, and cognitive understanding.

    Conclusions:

    • Parallel communications significantly deteriorate the technology consumption experience.
    • Findings offer theoretical insights into the behavioral impacts of communication technologies.
    • Practical implications suggest a need to manage communication flows for better user engagement.