Implementation of a paid apprenticeship-model pharmacy technician training program.

Area of Science:

• Pharmacy Practice
• Healthcare Workforce Development
• Human Resources in Healthcare

Background:

• The expanding role of pharmacy technicians increases demand for experienced professionals, leading to a national shortage.
• Increased turnover rates and strain on existing staff result from the shortage of experienced pharmacy technicians.
• Advanced pharmacy technician roles create career progression opportunities but leave entry-level positions vacant.

Purpose of the Study:

• To develop and implement a comprehensive pharmacy technician training program at Saint Luke's Health System.
• To mitigate high technician turnover rates within the health system.
• To align technician training with established professional recommendations, such as those from ASHP.

Main Methods:

• Implementation of a 12-week paid apprenticeship-model training program for pharmacy technicians.
• Addressing implementation barriers including space, recruitment, and post-graduation role placement.
• Structuring the program to provide complete training aligned with industry standards.

Main Results:

• The program was successfully implemented, despite facing challenges in space, recruitment, and role placement.
• The training program aims to build a pipeline of experienced technicians to combat turnover.
• The initiative provides a structured pathway for technician development within the health system.

Conclusions:

• Formal, structured training for pharmacy technicians is crucial for ensuring patient safety.
• Investing in technician training enhances the ability of pharmacists to advance patient care.
• The apprenticeship model offers a viable solution to address pharmacy technician shortages and improve workforce stability.