Perceived Usability of Zoom™ for a Single-Session Telehealth Fall-Risk Screening in Community-Dwelling Older Adults

The increased utilization of telehealth services necessitates systematic evaluation of patients' experiences with technologies, tools, and interventions adapted for the remote delivery of rehabilitation programs. This study examined the usability of Zoom™ as a telehealth platform for delivering a virtual fall-risk screening program in older adults. A convenience sample of community-dwelling older adults participated in a single virtual fall-risk screening session conducted via Zoom. Following the session, participants completed the 9-item System Usability Scale (SUS). Thirty participants (mean age = 71.47 years, SD = 5.97) completed the study. The mean SUS score was 76.30 (95% CI [71.47, 82.03]), exceeding the established benchmark of 68 for average usability and approaching the threshold of 80, indicative of excellent usability. Subscale analysis demonstrated that scores for perceived complexity, ease of use, and user confidence exceeded benchmark values, whereas learnability yielded more variable results. Overall, Zoom demonstrated good usability for virtual fall-risk screening in older adults. Participants reported that the platform was easy to use and facilitated confidence, supporting its suitability for remote telerehabilitation screening and intervention delivery.