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Related Experiment Videos

Development of a Digital Services Risk Management Tool - Process Description.

Liisa Keikkonen1, Sinikka Sihvo1, Petri Pommelin2

  • 1Finnish Centre for Client and Patient Safety, Wellbeing Services County of Ostrobothnia, Finland.

Studies in Health Technology and Informatics
|July 3, 2026
PubMed
Summary
This summary is machine-generated.

Digital health services lack equitable access for vulnerable populations. A new Digital Services Risk Management Tool, using bowtie analysis, assesses patient accessibility and safety, requiring further validation.

Keywords:
Risk assessmentbowtie methoddigital accessibilitydigital health

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Area of Science:

  • Health Informatics
  • Digital Health
  • Patient Safety

Background:

  • Equitable access to digital health services is a significant challenge, particularly for vulnerable groups like older adults and individuals with limited digital literacy.
  • Existing digital health services often fail to consider the patient's perspective regarding accessibility and safety.
  • Risk management in digital health requires systematic approaches to identify and mitigate potential hazards.

Purpose of the Study:

  • To design and develop a novel Digital Services Risk Management Tool.
  • To assess the accessibility of digital health services from the patient's viewpoint.
  • To enhance the safety and systematic development of digital health solutions.

Main Methods:

  • The study employed bowtie analysis, a visual risk assessment and management methodology.
  • A panel of experts identified potential threats from existing literature and practical experience.
  • An Excel-based tool was developed through consensus discussions to systematically evaluate threats, consequences, and safeguards.

Main Results:

  • The developed tool provides a visual and systematic approach to assess risks associated with digital health services.
  • Expert consensus identified key hazard categories relevant to patient accessibility.
  • The tool demonstrates potential for improving the safety and accessibility of digital health services.

Conclusions:

  • The Digital Services Risk Management Tool offers a promising approach for enhancing digital health accessibility and safety.
  • The tool supports more standardized and systematic development of digital health services.
  • Further validation and user-based evaluation are necessary to fully establish the tool's efficacy.