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Updated: Jul 8, 2026

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
09:53

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

Published on: March 13, 2026

Chatbot language style matching and reuse intention in service failure: A communication accommodation theory

Shanji Yao1, Jiaojiao Wang1, Dewen Liu2

  • 1School of Economics and Management, Nanjing Tech University, Nanjing, Jiangsu, PR China.

Acta Psychologica
|July 6, 2026
PubMed

Keywords:
Communication accommodation theoryLanguage style matchingPerceived humannessUser reuse intent

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