Clinician and patient perspectives on digital technology platforms for healthcare delivery

This study examines clinician and patient experiences and concerns regarding the use of digital technology platforms, particularly artificial intelligence (AI) chatbots, for clinical care. We conducted focus groups with clinicians and patients across two disciplines - young adult mental health and prenatal care - to explore these themes. While clinicians and patients both recognized the benefits of AI chatbots, they also noted the potential for misuse and inability to consider the clinical context among other concerns. We call for AI chatbots to provide clear, culturally sensitive communication, transparent attribution of sources, disclaimers for follow-up with health care professionals, and a form of regulation to avoid bias and misuse.