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Related Concept Videos

Design Example01:23

Design Example

The innovation of touch-tone telephony revolutionized the telecommunications industry by replacing the traditional rotary dial with a dual-tone multi-frequency (DTMF) signaling system. This system uses a matrix-style keypad with buttons arranged in four rows and three columns, creating 12 distinct signals each assigned to a pair of frequencies. Each button press results in a simultaneous generation of two sinusoidal tones – one from a low-frequency group (697 to 941 Hz) and one from a...
Health Information Technology and Healthcare Information System01:30

Health Information Technology and Healthcare Information System

Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Issues And Trends In Healthcare Delivery System01:29

Issues And Trends In Healthcare Delivery System

The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders

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Related Experiment Video

Updated: Jul 10, 2026

Automating Tumor Implantation in Zebrafish Larvae for Cancer Research and Medicine
06:14

Automating Tumor Implantation in Zebrafish Larvae for Cancer Research and Medicine

Published on: September 19, 2025

Optimizing Enterprise Referral Processing through Automated Fax Triage.

David Mui1, Jennifer L A Tran2, Sharon Onofre3

  • 1Resident, Internal Medicine, Stanford University School of Medicine, Stanford, CA, USA.

NEJM Catalyst Innovations in Care Delivery
|July 8, 2026
PubMed
Summary
This summary is machine-generated.

Stanford Health Care used a grassroots approach to develop FastFax, an AI-enabled system for urgent referral triage. This innovation reduced processing times from 33 hours to 1 hour, improving operational efficiency.

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Published on: June 11, 2013

Area of Science:

  • Health Informatics
  • Artificial Intelligence in Healthcare
  • Translational Research

Background:

  • Health systems struggle with a translational gap, balancing centralized IT infrastructure with decentralized innovation.
  • This gap hinders the adoption of emerging technologies like AI for care delivery improvement.

Purpose of the Study:

  • To describe Stanford Health Care's grassroots approach to developing and scaling an AI-enabled intervention.
  • To showcase how frontline staff can drive innovation to address operational challenges.

Main Methods:

  • A bottom-up, user-centered, agile approach was employed for innovation.
  • Frontline staff identified workflow bottlenecks and co-developed an AI solution (FastFax).
  • The intervention focused on automating the triage of urgent, externally faxed referrals.

Main Results:

  • FastFax significantly reduced urgent referral processing time from approximately 33 hours to 1 hour.
  • The system enabled same-day processing of urgent referrals, meeting organizational goals.
  • The project demonstrated the value of health systems as active technology developers.

Conclusions:

  • Grassroots, frontline-driven innovation can effectively bridge the translational gap in health systems.
  • AI-enabled solutions, like FastFax, can yield substantial operational improvements.
  • Internal development of technology informs future procurement and fosters a culture of innovation.