Health and social care workers perceptions of and experiences with virtual peer support: a qualitative study applying...

During the initial years of the COVID-19 pandemic, there was a rapid growth in virtual peer support interventions for health and social care workers. While these were often positively evaluated initially, there has been little research on their ongoing utility in the post-COVID response context, characterized by healthcare worker shortages and rising healthcare demands. This paper applies the Levesque Framework on access to healthcare to explore health and social care workers perspectives and experiences of virtual peer support services.

Nine online focus groups were held with 52 health and social care workers in British Columbia, Canada. Transcripts were analyzed using a mixed inductive and deductive approach to reflexive thematic analysis.

Most participants were unaware of existing services but favourable to the idea of virtual peer support initiatives, despite some skepticism that early interventions could meet current needs. Engaging in mental healthcare was viewed as acceptable, but participants wanted assurances of cultural safety and to be able to engage with peers from similar social locations. Health and social care workers noted that time and energy constraints restricted access and had concerns about confidentiality and data security.

Virtual peer support interventions must evolve to meet the current mental health needs of health and social care workers. This includes ensuring services are designed with a diverse workforce in mind and are proactive in assuring confidentiality and data security.