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Understanding the Use of Digital Remembrance Communities: An Integrated Perspective From UTAUT and DPM
Yue Cao1, Yanpin Song1, Bin Hu1
1Faculty of Humanities and Arts, Macao University of Science and Technology, Macao, China.
Omega
|July 13, 2026
Summary
This study explores digital remembrance communities using the Unified Theory of Acceptance and Use of Technology (UTAUT) and Dual Process Model (DPM). Findings show technology acceptance, perceived benefits, and emotional solidarity influence adoption, aiding online bereavement support design.
Area of Science:
- Social Sciences
- Human-Computer Interaction
- Psychology
Background:
- Digital remembrance communities are emerging platforms for grief processing.
- Understanding user adoption is crucial for developing effective online bereavement support.
- Existing models need expansion to incorporate emotional and cognitive factors in digital mourning.
Purpose of the Study:
- To develop and validate a model for digital remembrance community adoption.
- To integrate the Unified Theory of Acceptance and Use of Technology (UTAUT) with an expanded Dual Process Model (DPM).
- To examine the influence of perceived benefits, coping mechanisms, and emotional solidarity on user behavior.
Main Methods:
- A hybrid model combining UTAUT and an expanded DPM was developed.
- Data were collected from 807 bereaved individuals in Macao and Jiangsu, China.
- Statistical analysis was used to test the hypothesized relationships.
Main Results:
- UTAUT variables significantly predicted the intention to use digital remembrance communities.
- Loss-oriented coping and perceived benefits mediated the link between technology acceptance and usage intention.
- Emotional solidarity was found to strengthen key pathways in the model.
Conclusions:
- The integrated model provides a comprehensive framework for understanding digital mourning behaviors.
- Findings offer practical insights for designing supportive and engaging online bereavement platforms.
- Emotional solidarity plays a vital role in the effectiveness of digital remembrance communities.
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