Perceptions of digital medical information services applying new technologies

This study examines users& behaviors and perceptions when accessing medical information in digital environments and proposes strategic directions for medical libraries seeking to adopt emerging technologies. Specifically, we empirically investigate user expectations regarding digital technologies, differences in perception based on individual characteristics, and key factors influencing satisfaction with information use.

We conducted a web-based survey from January to February 2024 through the National Center for Medical Science Knowledge, a national institution in South Korea. A total of 580 participants-including healthcare professionals, researchers, educators, and students-completed a questionnaire assessing digital information behavior, preferences for emerging technologies, perceptions of information and service quality, and overall satisfaction. We analyzed the data using descriptive statistics, analysis of variance (ANOVA), and multiple regression analysis.

Users exhibited a strong tendency to use online-based medical information, reporting particular interest in big data (38.5%) and artificial intelligence (24.9%) technologies. Statistically significant differences in preferences and awareness of digital technologies were observed based on gender, education level, academic major, and occupation. Information reliability (β = .623), service speed, and personalization were identified as key determinants of user satisfaction.

Medical libraries should establish technology-based services that are suitable for the digital information environment and develop customized strategies that accurately reflect user characteristics and demands. This study offers practical insights for designing user-centered digital medical information services.