Perceptions of digital medical information services applying new technologies

Area of Science:

• Digital Health
• Medical Informatics
• Information Science

Background:

• Growing reliance on digital platforms for medical information access.
• Need for medical libraries to integrate emerging technologies.
• Understanding user behavior in digital information environments is crucial.

Purpose of the Study:

• Examine user behaviors and perceptions of digital medical information.
• Investigate user expectations for emerging technologies.
• Identify factors influencing satisfaction with digital information services.

Main Methods:

• Web-based survey conducted from January to February 2024 in South Korea.
• 580 participants (healthcare professionals, researchers, educators, students) completed questionnaires.
• Data analyzed using descriptive statistics, ANOVA, and multiple regression.

Main Results:

• Strong user preference for online medical information, with high interest in big data (38.5%) and artificial intelligence (24.9%).
• Significant differences in technology preferences based on gender, education, major, and occupation.
• Information reliability (β = .623), service speed, and personalization are key drivers of user satisfaction.

Conclusions:

• Medical libraries need to develop technology-based services aligned with the digital environment.
• Customized strategies reflecting user characteristics and demands are essential.
• Study provides insights for user-centered digital medical information service design.