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Communication Barriers in Patient-Provider Interactions in Health Care: Scoping Review
Moajjem Hossain Chowdhury1, Yunmei Liu1
1Department of Industrial and Systems Engineering, University of Louisville, 132 Eastern Parkway, Louisville, KY, United States, 1 502-852-7757.
Journal of Medical Internet Research
|July 21, 2026
Summary
Effective patient-provider communication is vital for healthcare quality. This review maps communication barriers—linguistic, cultural, psychological, and mental model differences—and their impact, guiding technology-enabled solutions to improve care.
Area of Science:
- Health Services Research
- Medical Informatics
- Communication Studies
Background:
- Systemic barriers in patient-provider communication lead to medical errors, malpractice claims, and significant financial losses for hospitals.
- Communication failures are a primary driver of preventable medical errors, impacting patient safety and healthcare costs.
- Existing literature on communication barriers is fragmented, often focusing on individual issues rather than their interplay in clinical settings.
Conclusions:
- This review uniquely maps the intersection of multiple communication barriers, offering a unified framework.
- Connects complex communication failures to technological solutions, guiding the integration of AI and real-time monitoring.
- Emphasizes the need for adaptive, patient-centered strategies using responsive technologies to reduce errors and disparities.
Related Concept Videos
01:21Barriers to Effective Communication II
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
01:30Barriers to Effective Communication I
A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this barrier...
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this barrier...
01:15Methods of Documentation VI: Case Management Model
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...
For example, a patient with a chronic illness...
01:27Ethical Issues
Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
Ethical Concerns in Healthcare:
01:29SBAR I: Understanding the Concept
Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Standardized methods of communication have been developed to ensure that information is...
01:13Patient-centered Care
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...