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[Consultation Time and Quality of Care in Morocco: Lessons for Developing Countries]
Abdellatif Moustatraf1, Abdelati Zouine2, Fatima Touhami2
1Multidisciplinary Research Laboratory in Economics and Management, Faculty of Economics and Management, Sultan Moulay Slimane University, 23000 Beni Mellal, National School of Public Health, Ministry of Health and Social Protection, 10000 Rabat, Morocco..
La Tunisie Medicale
|July 22, 2026
Summary
Consultation length significantly impacts healthcare quality in middle-income countries. Patients value clear communication and sufficient time, highlighting the need for improved doctor-patient interactions and resource management.
Area of Science:
- Healthcare Management
- Health Services Research
- Patient Experience
Background:
- Consultation duration is critical for care quality in middle-income countries, especially with varying health literacy levels.
- This study investigates the impact of consultation length on patient perceptions within Morocco's Compulsory Health Insurance (AMO) system.
Purpose of the Study:
- To analyze the influence of medical consultation duration on the perceived quality of care among beneficiaries of Compulsory Health Insurance (AMO) in Morocco.
- To explore patient expectations regarding consultation length and communication clarity.
Main Methods:
- A mixed-methods approach combining literature review and a survey of 240 AMO beneficiaries.
- Data collection via questionnaire assessing patient perceptions of listening, clarity, consultation time, and expectations.
Main Results:
- Most patients felt heard and found explanations clear, but unmet needs regarding consultation time and medical jargon were reported.
- Two-thirds of patients found the average 15-20 minute consultation sufficient, while one-third desired more time.
- Overall patient satisfaction with care reached 80%.
Conclusions:
- Consultation length is a key factor in enhancing doctor-patient communication and perceived quality of care.
- Simplifying medical language, communication skills training, and optimizing time management are vital interventions in resource-limited settings.
- Findings from Morocco offer transferable insights for other middle-income countries facing similar healthcare challenges.
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