The role of the AI chatbot for digital companionship among older adults: a qualitative study

Amid growing concerns surrounding social isolation among older adults, AI chatbots have emerged as promising tools for providing digital companionship. While the intersection of aging and technology has been widely explored, there remains a gap in understanding the nuanced ways in which AI chatbots function as relational partners in older adults' daily lives. This study aimed to examine the roles of the AI chatbot in fostering digital companionship for adults in later life.

Drawing on a qualitative research design, the study conducted in-depth, semistructured interviews with individuals in later life who regularly engaged with AI chatbots. The thematic analysis method was used to synthesize the qualitative data.

Participants described the AI chatbot as multifaceted relational agents-occupying roles such as human-like companions, supportive teachers, specialized consultants, practical assistants, and entertainment facilitators. These interactions were reported to support emotional well-being, enhance cognitive engagement, and promote a sense of self-efficacy in daily living.

The findings illuminate the profound and diverse ways in which AI chatbots are integrated into the everyday lives of older users, extending far beyond utilitarian functions. As conversational AI continues to advance, designers and policymakers should acknowledge its potential to support aging in place by fostering connection, engagement, and autonomy among older populations.