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Workload, Compassion Fatigue, Family Harmony, and Life Satisfaction among Social Workers: A Moderated Mediation Model
Orhan Koçak1, Harun Ceylan2, Yavuz Aslan3
1Orhan Koçak, PhD, is professor, Department of Social Work, Istanbul University-Cerrahpaşa, Istanbul, Türkiye.
Social Work
|July 22, 2026
Summary
High quantitative workload (QWL) in social welfare professionals increases compassion fatigue (CF), negatively impacting family harmony (FH) and life satisfaction (LS). Addressing CF and work-life balance is crucial for well-being.
Area of Science:
- Social Work and Psychology
- Occupational Health
Background:
- Social welfare workers face significant challenges impacting their well-being.
- Understanding the interplay of workload, emotional exhaustion, and life satisfaction is critical.
Purpose of the Study:
- To investigate the relationships among quantitative workload (QWL), compassion fatigue (CF), family harmony (FH), and life satisfaction (LS) in social welfare workers in Türkiye.
- To examine the mediating roles of CF and FH in the QWL-LS relationship.
- To explore moderation effects of demographic and professional factors.
Main Methods:
- Cross-sectional study with 453 social welfare workers in Türkiye.
- Structural equation modeling and PROCESS Macro for moderation analysis.
- Quantitative workload, compassion fatigue, family harmony, and life satisfaction were measured.
Main Results:
- QWL positively predicted CF.
- CF negatively predicted FH and LS.
- FH positively predicted LS.
- QWL indirectly affected FH via CF and LS sequentially through CF and FH.
- CF indirectly influenced LS via FH.
- Gender, work experience, and decision-making authority moderated key relationships.
Conclusions:
- High QWL contributes to compassion fatigue, diminishing family harmony and life satisfaction.
- Interventions targeting compassion fatigue and promoting work-life balance are essential for social welfare professionals' well-being.
- Demographic and professional factors influence these well-being dynamics.
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