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Packing for the journey: translating practice development into the digital realm
Katharina Gabl1, Hanna Mayer1, Theresa Clement1
1Department of Nursing Science with Focus on Person-centred Care Research, Faculty of Health Sciences, Karl Landsteiner University, Krems, Austria.
Frontiers in Health Services
|July 23, 2026
Summary
Digital services can support family caregivers by translating practice development (PD) into online counselling. This ensures person-centred care remains central, even with technological advancements in healthcare.
Area of Science:
- Digital Health
- Gerontology
- Psychology
Background:
- Digital technologies offer novel support for family caregivers, a critical need in aging populations.
- Alles Clara, an Austrian digital service, provides accessible, individualized support through professional nursing and psychology counselors.
- A person-centred approach is fundamental to the effectiveness of digital counseling services.
Purpose of the Study:
- To translate practice development (PD) into a digital environment for online counseling.
- To explore the alignment of person-centred approaches with digital service delivery.
- To develop sustainable strategies for empowering counselors in digital, person-centred care.
Main Methods:
- Three phases: analyzing app usage and feedback, co-creating a PD concept via participatory methods with counselors, and outlining PD strategies.
- Utilized in-app tracking, user feedback, and a participatory approach with 10 counselors and a practice facilitator.
- Developed an adapted PD framework to structure developmental strategies for digital counseling.
Main Results:
- Baseline data revealed significant user and needs heterogeneity among 1,263 family caregivers and 342 counseling sessions.
- Counselor input shaped a PD approach and framework for high-quality, person-centred online counseling.
- The adapted PD framework translated abstract values into actionable practices for the digital environment.
Conclusions:
- Sustaining human connection is crucial for successful PD in digital healthcare.
- Integrating technology and human-centered care requires deliberate effort and specific principles.
- Practice development (PD) serves as a guide to maintain person-centred care amidst digital transformation in healthcare.
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