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Optimizing Veteran-Facing Materials for Vending Machine-Dispensed HIV Self-Testing: Formative Qualitative Study
Tessa Rife-Pennington1,2,3, Michael P Douglas1,2, Wendy Xie1,2
1Pharmacy Service, San Francisco VA Health Care System, San Francisco, CA, United States.
JMIR Formative Research
|July 23, 2026
Summary
Veteran advocates improved HIV self-testing (HIVST) materials by providing feedback on clarity, reducing confusion, and enhancing support resources. This ensures better communication for HIV screening initiatives.
Area of Science:
- Public Health
- Health Services Research
- Community Engagement
Background:
- Veterans encounter significant barriers to HIV screening, including stigma and privacy concerns.
- At-home HIV self-testing (HIVST) kits accessed via vending machines (VMs) require clear, stigma-minimizing materials for effective study participation.
- Effective communication is crucial for HIVST studies involving veterans, especially for those testing outside clinical settings.
Purpose of the Study:
- To gather structured feedback from veteran advocates living with HIV on study materials for a pilot evaluation of VM-dispensed HIVST kits.
- To document how advocate feedback informed revisions to recruitment, education, survey, and interview materials before study launch.
Main Methods:
- Participatory action research approach involving veteran advocates with lived HIV expertise.
- Structured written reviews and virtual focus groups were used to collect feedback on study materials.
- Thematic analysis of feedback was conducted, with findings systematically mapped to material revisions using a revision matrix.
Main Results:
- Advocates recommended clearer, plain-language descriptions and simplified participation pathways.
- Feedback highlighted the need to reduce confusion between research recruitment and HIVST kit promotion.
- Advocates requested reduced text density, lower participant burden, and more actionable "next steps" with human support and linkage-to-care resources.
Conclusions:
- Veteran advocate feedback directly informed prelaunch revisions of multiple study materials.
- Systematic documentation of stakeholder input and material adaptations can enhance future veteran-facing HIV screening materials.
- This formative review underscores the value of community input in refining health intervention materials for specific populations.

