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Updated: Aug 5, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Lessons on caring: wisdom from patients who changed us
Rachel Rusch1, Gitanjli Arora2, Akilah Burford3
1Section of Palliative Medicine, Department of Paediatrics, University of Colorado School of Medicine, Aurora, Colorado, USA.
Abstract:
In the sacred spaces of serious illness, dying and bereavement, patients and families are our greatest teachers. In this feature, we reflect on lessons drawn from years of work in palliative medicine, integrating bedside experiences, practical guidance and narrative reflections to illuminate how, by serving others, we too are changed. The lessons are additionally grounded in literature stemming from clinical experience and interprofessional scholarship. This report foregrounds lived experience as a source of clinical knowledge, encouraging human-centred practice. Offered with gratitude to the patients and families who entrust us with their stories, this report is intended as both a reflective guide and a teaching tool for clinicians seeking to practise with greater humility, presence and intention.
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