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Systematizing and Optimizing Collection of Patient-reported Outcomes after Community-based Care: A Quality
Julianna Berardi1, Hillary M Kapa1, Zijing Liu1
1From the Center for Violence Prevention, Children's Hospital of Philadelphia, Philadelphia, Pa.
Pediatric Quality & Safety
|July 31, 2026
Summary
Improving feedback collection for pediatric violence intervention programs is crucial. Multimodal outreach significantly boosted patient and caregiver response rates, enhancing data inclusivity for quality improvement.
Area of Science:
- Healthcare Quality Improvement
- Public Health Interventions
- Patient Experience Research
Background:
- Patients outside traditional clinical settings have limited feedback channels.
- Existing data collection may exclude marginalized populations, perpetuating care inequities.
- Pediatric hospital-based violence intervention programs (HVIP) need systematic feedback mechanisms.
Purpose of the Study:
- To systematize feedback collection from HVIP participants.
- To optimize data collection methods for improved response rates.
- To achieve a 50% quarterly response completion rate for HVIP surveys.
Main Methods:
- Implemented the HVIP Client Satisfaction Questionnaire (HVIP-CSQ) in July 2021.
- Utilized electronic surveys via text/email for self-completion.
- Initiated a quality improvement initiative in March 2023 with multimodal outreach (phone, text) for non-respondents.
Main Results:
- Initial quarterly response rates were suboptimal (29.5% caregivers, 23.5% patients).
- Post-initiative, average quarterly response rates significantly exceeded targets (78.4% caregivers, 51.8% patients).
Conclusions:
- Multimodal outreach effectively increased patient and caregiver survey response rates.
- Flexible, varied feedback systems are essential for comprehensive data collection.
- Enhanced data inclusivity supports more equitable quality improvement efforts in community-based programs.
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