Human-Robot Collaboration and Organizational Citizenship Behavior: The Psychological and Emotional Mediating Pathways

Area of Science:

• Manufacturing Technology
• Organizational Behavior
• Human-Robot Interaction

Background:

• Robotic integration in manufacturing increases efficiency and resource savings.
• Understanding employee reinvestment of saved resources is crucial.
• Conservation of Resources theory provides a framework for analyzing this phenomenon.

Purpose of the Study:

• To investigate the impact of human-robot collaboration on organizational citizenship behavior (OCB).
• To examine the mediating roles of cobot identity and emotional exhaustion.
• To explore the moderating effect of openness personality on the human-robot collaboration-OCB relationship.

Main Methods:

• Two field studies utilizing two-wave and three-wave lagged surveys.
• Study 1 involved 220 employees in the logistics industry.
• Study 2 included 294 employees across the manufacturing sector.

Main Results:

• Human-robot collaboration positively influences OCB through cobot identity and emotional exhaustion.
• A significant chain mediation pathway was identified.
• High openness personality amplifies both direct and indirect effects of human-robot collaboration on OCB.

Conclusions:

• Effective human-robot collaboration can enhance organizational citizenship behavior.
• Cobot identity and emotional exhaustion are key mediators.
• Personality traits like openness play a significant role in optimizing human-robot collaboration outcomes.