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Acceptability and Perceived Usefulness of a Digital Gambling Harm Minimization Tool: Cross-Sectional Study
Dilushi Chandrakumar1, Simone N Rodda2, Louise Thornton1,3
1Gambling Treatment and Research Clinic, Brain and Mind Centre, School of Psychology, Faculty of Science, The University of Sydney, 94 Mallett St Camperdown, Sydney, New South Wales, 2050, Australia, +61 2 9351 9559.
JMIR Formative Research
|August 7, 2026
Summary
The BetWell digital tool for safer gambling showed good acceptability and usefulness in a study. User feedback highlighted areas for improvement, such as interactive elements and automated spending tracking.
Area of Science:
- Behavioral Science
- Public Health
- Digital Health
Background:
- Low engagement with safer gambling tools necessitates innovative solutions.
- The BetWell digital tool was co-designed to address barriers and promote informed gambling decisions.
- BetWell increases awareness of gambling expenditure and product function using behavioral change theories.
Purpose of the Study:
- To assess the acceptability and usefulness of the BetWell digital tool.
- To explore factors influencing tool perception, including gambling severity and financial well-being.
- To gather end-user feedback for refining future prototypes.
Main Methods:
- An exploratory, cross-sectional study involving 140 gambling consumers.
- Participants engaged with the BetWell tool and completed an online survey.
- Analysis explored predictors of acceptability and usefulness, controlling for demographic and satisfaction variables.
Main Results:
- Participants reported good overall acceptability and perceived usefulness of BetWell.
- Higher gambling severity and financial well-being correlated with greater perceived usefulness.
- Usability scores positively impacted tool acceptability; spend tracking experience was also associated.
Conclusions:
- The BetWell tool demonstrates preliminary support for acceptability and usefulness in promoting safer gambling.
- Findings indicate potential for increasing awareness of gambling expenditure and product knowledge.
- User feedback provides actionable insights for enhancing the tool's functionality and engagement.