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"CARING in Action": A Knowledge Mobilization Project on Co-Creating Evidence-Based Communication Training in Chronic
Doriana Taccardi1, Nataly R Espinoza-Suarez2, Swapnil Shah3
1Department of Biomedical & Molecular Sciences, Queen's University, Kingston, Ontario, Canada.
Canadian Journal of Pain = Revue Canadienne De La Douleur
|August 8, 2026
Summary
Healthcare professionals can improve patient-centered pain care through enhanced communication. The CARING in Action project developed an educational resource to bridge communication gaps and support effective pain management strategies.
Area of Science:
- Pain management and healthcare communication.
- Patient-centered care models.
- Knowledge translation in health professions education.
Background:
- Persistent communication gaps between healthcare professionals and patients with pain hinder effective, patient-centered care.
- Improving healthcare professional education is crucial for enhancing patient satisfaction and overall care experiences.
- Pain is a complex, multifactorial experience influenced by biopsychosocial and contextual elements.
Purpose of the Study:
- To describe the CARING in Action project, focusing on a patient-oriented approach to co-developing educational resources.
- To enhance knowledge mobilization and implementation strategies for improving pain care communication.
- To address identified communication gaps in pain management.
Main Methods:
- Utilized a participatory co-creation design aligned with Canada's Strategy for Patient-Oriented Research.
- Involved patient partners throughout all project stages, from conceptualization to dissemination.
- Conducted iterative virtual and in-person workshops with diverse stakeholders, including people with lived experience and healthcare professionals, refining materials through three cycles.
Main Results:
- Developed an eight-module, self-directed online educational resource for licensed and trainee healthcare professionals.
- The resource is designed to strengthen effective communication strategies for individuals experiencing pain.
- Materials were refined based on consensus-building, inclusivity, and validation from diverse interest holder perspectives.
Conclusions:
- Generated practical, evidence-informed knowledge products supporting culturally attuned communication in pain management.
- The initiative provides resources for pre-licensure and post-licensure healthcare education.
- Supports the implementation of patient-centered communication practices to improve pain care delivery and patient outcomes.
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