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'Families are Intimidated…Really Confused…Afraid': Healthcare Service Disparities for Spanish-Speaking Patients
Preston Robert Osborn1, Jaclyn Kirsch2, Alicia Rueda-Acedo3
1University of Minnesota, Duluth, Duluth, USA. posborn@d.umn.edu.
Healthcare systems often deprioritize medical interpretation services, negatively impacting Spanish-speaking patients with limited English proficiency (LEP). Systemic changes are needed to improve care quality and reduce health disparities.
Area of Science:
- Health Services Research
- Sociology of Health & Illness
- Medical Communication
Background:
- Spanish-speaking populations are growing in the U.S.
- Limited English proficiency (LEP) patients face healthcare barriers
- Medical interpreters are crucial for bridging language gaps
Purpose of the Study:
- Examine medical interpreters' experiences using a social determinant of health (SDoH) framework
- Identify opportunities to improve care for Spanish-speaking patients
- Analyze systemic factors affecting interpretation services
Main Methods:
- Qualitative study involving 12 medical interpreters in the southwestern U.S.
- Virtual interviews recorded and transcribed
- Reflexive thematic analysis of participant narratives
Main Results:
- Lack of prioritization of interpretation services
- Rushed clinical interactions impacting patient understanding
- Systemic bias and failure to center patient needs
- Interconnected themes affecting patient experience and outcomes
Conclusions:
- Healthcare systems must prioritize and integrate interpretation services
- Increase time for interpreted encounters and foster provider-interpreter collaboration
- Policy and training are needed for culturally responsive care and reimbursement
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