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Student Perceptions of Virtual Counseling Practice Using ChatGPT Voice Mode in Pharmacy Education
Nuntapong Boonrit1, Ashley M Hopkins2, Warit Ruanglertboon3,4
1Department of Clinical Pharmacy, Faculty of Pharmaceutical Sciences, Prince of Songkla University, Hatyai, Songkhla, Thailand.
Journal of the American College of Clinical Pharmacy : JACCP
|August 12, 2026
Summary
ChatGPT voice mode shows promise as a scalable tool for pharmacy students practicing patient counseling. While students found it flexible and appreciated immediate feedback, realism and conversational accuracy need improvement for enhanced educational effectiveness.
Area of Science:
- Pharmacy Education
- Artificial Intelligence in Healthcare
- Medical Simulation
Background:
- Large language models (LLMs) like ChatGPT can enhance pharmacy training via scalable simulations.
- This study assessed ChatGPT voice mode as a virtual patient for pharmacy student counseling practice.
Purpose of the Study:
- Evaluate the acceptability and perceived utility of ChatGPT voice mode for pharmacy student counseling simulations.
- Determine student perceptions of realism, feedback, and skill development using this AI tool.
Main Methods:
- Cross-sectional survey of fourth-year pharmacy students post-ChatGPT voice mode counseling activity.
- Questionnaire assessed accessibility, realism, feedback, skill support, and utility.
- Content validity ensured via expert review; data analyzed using descriptive statistics and NLP.
Main Results:
- High student agreement on practice flexibility and immediate feedback.
- Variable perceptions regarding realism and conversational accuracy.
- Qualitative themes highlighted practice flexibility, feedback value, and limitations in realism.
Conclusions:
- ChatGPT voice mode is a feasible adjunct for simulated pharmacy counseling practice.
- Further research is needed to objectively assess educational effectiveness and skill development.
- Integration of educator-rated performance and objective assessments is recommended.
