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Hidden emotional labor in daily chats: The dual effects of small talk on knowledge sharing

Pan Liu1, Ru Guo2, Bolu Wei3

  • 1School of Economics and Management, China University of Geosciences, Beijing, China; MOE Social Science Laboratory of Mineral Resources Security Governance, China University of Geosciences, Beijing, China.

Acta Psychologica
|August 24, 2026
PubMed

Keywords:
Deep actingEmotional intelligenceEmotional labor theoryKnowledge sharingSmall talkSurface acting

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