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Understanding patient feedback on online doctor review platforms: Divergent topics, sentiments, and service needs by

Jingwen Ma1, Ruojia Wang1, Keming Fan1

  • 1School of Management, Beijing University of Chinese Medicine, Beijing, China.

Digital Health
|August 25, 2026
PubMed
Abstract

Keywords:
healthcare servicesonline doctor reviewspatient satisfactiontext miningtopic modeling

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